City Virtual Hub Ltd Privacy Policy Statement:
By using this website you consent to the collection and use of your personal information as set out in the Terms & Conditions of use and City Virtual Hub Ltd’s privacy policy.
This policy covers all websites produced by City Virtual Hub Ltd. We are committed to protecting your privacy online. This privacy policy informs you what personal information City Virtual Hub Ltd collects and the purposes for which it uses this information.
This policy is regularly reviewed and may change from time to time. We suggest you regularly review this policy to keep pace with changes.
1. DISCLOSURES
Information we collect – Identifiable information
(1.1) Your information is collected when you register or fill in a form on City Virtual Hub Ltd’s websites, or you send an email to City Virtual Hub Ltd.
(1.2) The information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.
(1.3) You may inform City Virtual Hub Ltd at any time if you wish us to cease using your personal information.
Information we collect – Non identifiable information
(1.4) City Virtual Hub Ltd will from time to time collect information from you that does not reveal your personal identity, for example we may ask you to complete online polls. City Virtual Hub Ltd uses this information for editorial purposes, and occasionally for other internal purposes. This information is only used in aggregate form and is not connected to any name, address or other personal identifying information.
(1.5) Use of personal information – City Virtual Hub Ltd processes personal information for the purpose of providing a personalised service and providing you with information about products and services on offer.
(1.6) City Virtual Hub Ltd will record and monitor your use of this website for internal purposes which may include analysis of usage, measurement of site performance and generation of marketing reports.
(1.7) City Virtual Hub Ltd may from time to time use your contact information to tell you about news or events, products or services, provided by City Virtual Hub Ltd.
(1.8) You may opt-out of receiving such mailings at any time. City Virtual Hub Ltd may also contact you with important information about your registration details and account even if you have opted-out of receiving promotional emails.
International data transfer
(1.9) The data that City Virtual Hub Ltd collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. City Virtual Hub Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
2. LINKS
(2.1) City Virtual Hub Ltd’s website contains links to other websites. Where these are owned and operated by third parties, the City Virtual Hub Ltd does not accept responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. Third party websites will usually have their own privacy policies, including in relation to cookies (see below) which you should review to satisfy yourself of their terms as they will govern the use of personal information you submit or are collected by cookies whilst visiting them.
(2.2) Data transmission over the Internet is never totally secure and whilst City Virtual Hub Ltd tries to protect your personal information, City Virtual Hub Ltd cannot warrant the security of any information you transmit to us and therefore, you do so at your own risk.
3. COOKIES AND OTHER TRACKING
(3.1) Cookies are small data files that store information that are sent to and stored on your computer. They are used to identify you when you visit our sites. Cookies are primarily used to remember passwords, usernames, passwords and your preferences helping you to avoid the need to re-enter the data.
(3.2) Advertisements or other third parties associated with providing our service to you may place Cookies on your computer which collects information about your use of the Internet. City Virtual Hub Ltd does not control the collection or use of your information by advertisers or third parties associated with our service and our privacy policy does not apply to such information. If you wish you can disable Cookies on your Internet browser. For further information about cookies, including how to delete them please visit www.aboutcookies.org
4. AMENDMENT OF, ACCESS TO, AND CORRECTION OF INFORMATION
(4.1) If you wish to update or amend the information which we hold about you or wish us to cease using your data please contact hello@cityvirtualhub.com or write to us at City Virtual Hub Ltd, 49 Greek Street, London, W1D 4EG.
(4.2) You have a right under the Data Protection Act 1998 to access the information we hold about you, subject to certain conditions. If you wish to make an application to access this information please contact us at City Virtual Hub Ltd, 49 Greek Street, London, W1D 4EG. We charge £25+VAT for information requests and will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.
5. CHANGES TO OUR PRIVACY POLICY
(5.1) Any changes we may make to our privacy policy in the future will be posted on this page and, where we consider it appropriate, notified to you by email.
6. WEBSITE ANALYTICS
With your permission, City Virtual Hub uses Google Analytics to understand visits to our website, selections of service plans and successful enquiry-form submissions and completed checkouts that return to our website. To avoid counting the same checkout completion more than once, we use a temporary record in the current browser tab for up to two hours and a one-way hashed checkout reference in browser storage for up to 180 days. Neither the checkout reference nor its hash is sent to Google Analytics.
When you allow analytics, we use Zapier to store a coded checkout reference and your analytics identifiers in a private reporting record and match them with confirmed signup payments from MoonClerk and Stripe. We may also use that record to report verified subscription renewals and service refunds while the recorded analytics permission remains current. This lets us measure the service purchased and its value without sending your name, email address, postal address or card details to Google Analytics. We report service revenue separately from VAT and exclude postage deposits. Zapier also receives standard connection information, such as your IP address and browser details, with this request.
For ongoing payment reporting, permission expires with the existing cookie choice, no later than 180 days after it was made; making a payment does not extend it. This browser keeps a limited number of coded checkout references and their permission dates so that rejecting analytics on a later visit can send a withdrawal notice for those checkouts. These local records contain no names, email addresses, card details or Google Analytics identifiers. They cannot link a choice made in a different browser or after the records have been cleared. If you want us to stop reporting payments linked to an existing checkout, contact hello@cityvirtualhub.com so we can identify the relevant record.
We do not send the details you type into our forms to Google Analytics through this website tracking. We remove URL fragments and query-string details from the page addresses we send, except for a small set of predefined campaign labels that tell us which CVH link brought you here. We reduce referring addresses to their website origin. Google Analytics also processes browser and device information, approximate location and analytics identifiers. Analytics is optional: use “Cookie settings” on our website to accept, reject or withdraw your choice. We remember that choice in this browser for 180 days. Withdrawing stops future collection by this website analytics installation and removes its first-party analytics cookies; it does not undo information already sent. These choices cover City Virtual Hub website analytics. Embedded payment forms are provided separately by MoonClerk and Stripe, whose processing is explained in their privacy information.
7. CONTACT FORM SPAM PROTECTION
We use Cloudflare Turnstile through Webflow to help protect our contact form from bots and automated abuse. For this security check, Cloudflare processes technical signals, including your IP address and browser information, as explained in
Cloudflare’s Turnstile Privacy Addendum.
